Learn how to archive SMS templates for your office
Only office admins can create and manage the SMS templates.
Agents - please reach out to your office admins if you would like to update the SMS templates.
👀Show me how to navigate to this setting page
1. Click on the "..." icon
2. Click Archive
3. A pop-up will appear, click OK to confirm, any archived templates are now visible within the archived section
Unarchiving SMS Templates
1. Click the Archive icon to view all archived templates.
2. Click the Unarchive icon from any template.
3. A pop up will appear, click OK from the confirmation box. This unarchives the selected template. You should be able to find it back on the active templates list. The unarchived template must also be available on the list of sms templates from the Send SMS form.
