Completing Verification of Identity (VOI)

Understanding Verification of Identity (VOI)

Ensure compliance and streamline your signing process with Realtair's integrated Verification of Identity (VOI) feature. This powerful tool allows you to securely verify your vendor's identity by sending a verification request directly to their email, creating a seamless and compliant digital workflow.

Troubleshooting: Why is my 'Sign' Button Greyed Out?

You've received the signed Agency Agreement from your vendor, but your own option to countersign is unavailable. This is a common and intentional security measure.

The Reason: In some regions, such as NSW, the system requires the vendor's Identity Verification (VOI) to be completed before the agent can countersign the agreement. The greyed-out button indicates that the vendor's VOI has not yet been finalised within the Realtair platform.

How to Proceed if VOI was Completed Offline

If you have already verified your vendor's identity in person or through another method outside of Realtair, you can easily record this to unlock the signing process.

1. When prompted for the VOI, select the Verify in person option.
2. In the Primary ID section, instead of an ID document, simply upload a note or a blank document. A best practice is to include a note stating, for example, "VOI completed in person on 2025-10-08".
3. Once this is uploaded, the system will recognise the VOI step as complete, and you will be able to proceed with countersigning the agreement.

For instructions you can share with your vendor on how to complete the VOI process online, please see our dedicated guide.