FAQ's
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      1. Help Center
      2. How to get the most out of Realtair Deposits
      3. FAQ's

      Email and SMS notifications in deposit's

      Notification Recipient SMS  Email 
      Instructions to pay the deposit

      Purchaser (In case of multiple purchasers, the one selected to process the payment)

      		 Yes Yes
      Deposit payment has been initiated

      • Agent

      • Purchaser Solicitor

      • Office Admin

      		 Yes

      Yes

      Yes      		 Yes

      Yes

      Yes
      We have received your bank details

      • Purchaser/s

      		 Yes Yes
      Deposit Payment has been marked as Paid

      • Agent

      • Purchaser/s

      • Purchaser Solicitor

      • Office Admin

      		 Yes

      Yes

      Yes

      None      		 Yes

      Yes

      Yes

      Yes
      Deposit Payment has been Receipted

      • Agent

      • Vendor/s

      • Vendor Solicitor

      • Purchaser/s

      • Purchaser Solicitor

      • Office Admin

      		 Yes

      Yes

      Yes

      Yes

      Yes

      None      		 Yes

      Yes

      Yes

      Yes

      Yes

      Yes

      Partial Deposit Payment has been validated 

      • Agent

      • Purchaser/s

      • Purchaser Solicitor

      • Office Admin

      		 Yes

      Yes

      Yes

      None       		 Yes

      Yes

      Yes

      Yes
      Deposit payment has failed

      • Agent

      • Purchaser/s

      • Purchaser Solicitor

      • Office Admin

      		 Yes

      Yes

      Yes

      Yes      		 Yes

      Yes

      Yes

      Yes
      Deposit payment has been cancelled

      • Agent

      • Purchaser/s

      • Purchaser Solicitor

      • Office Admin

      		 Yes

      Yes

      Yes

      Yes      		 Yes

      Yes

      Yes

      Yes

      Follow-up on Deposit Payment 

      • Purchaser (In case of multiple purchasers, the one selected to process the payment)

      		 Yes Yes
      Follow-up on Deposit Payment Balance

      • Purchaser (In case of multiple purchasers, the one selected to process the payment)

      		 Yes Yes
      Bank Transfer Overdue

      • Purchaser

      		 Yes Yes
      Bank Transfer Failed Overdue

      • Purchaser

      • Agent

      		 None

      None      		 Yes

      Yes

      Collection of Vendor Bank Account

       

      Notification Recipient SMS Email
      Enter your bank details

      • Vendor

      		 Yes Yes

      Bank account submission has been recorded 

      • Vendor

      • Agent 

      • Office Admin

      		 Yes

      Yes

      Yes      		 Yes

      Yes

      Yes
      Your current bank details have been deleted

      • Vendor (whose bank records were deleted)

      		 Yes Yes

      Vendor’s bank details were deleted 

      • Agent

      • Office Admin

      		 Yes

      Yes      		 Yes

      Yes

       

       

      Updating of details

      Notification Recipient SMS Email
      Updated Trust Details for <OFFICE NAME>

      • Office Admin (whom Office details was updated)

      		 Yes Yes
      Updated Bank Details for <OFFICE NAME>

      • Office Admin (whom Office details was updated)

      		 Yes Yes
      Contact details have been updated -A user has updated the customer’s records (i.e. mobile number, name, email address) for a campaign and click the Save button.

      • Agent

      • Office Admin

      • User (whose records were updated)
      		 Yes Yes
      Updated Selling Price "Confirmed" to "Partially Paid"  

      • Purchaser

      • Agent

      • Office Admin

      		 Yes

      Yes

      Yes      		 Yes

      Yes

      Yes
      Updated Selling Price "Partially Paid" to "Confirmed"  

      • Purchaser

      • Agent

      • Office Admin

      		 Yes

      Yes

      Yes      		 Yes

      Yes

      Yes

      Others

       

      Notification Recipient SMS Email
      Your OneTrust Account has been locked

      • Office Admin (whose account got locked)

      		 None Yes
      SMS Only

      • User (who needs to provide OTP)

      		 Yes None