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      2. How to get the most out of Realtair Sign
      3. QLD

      FAQ's QLD Sign - Form 6

      1. Where can I check my contractor details? 

      Click on your name in the bottom left-hand corner, edit profile, then if you scroll down you will be able to see a field for contract details.

      2. Why aren't my company details showing on my form 6?

      For these details to show, jump back into your profile and ensure ‘Is GST registered’ is ticked Yes. Once ticked Yes the details will show on form 6.  

      3. How do I create a new Form 6?

      • Click on the create button in either within the campaign or on your sign dashboard, if you are an agent then your name will populate however if you are an admin creating the form on behalf of an agent you can simply search for their name.

      • In the campaign details section, start typing in the address and the searches that will show are from your CRM and address finder. If you select an address from your CRM, that means there is already an existing appraisal in your CRM and if you select this address it will pull across the vendor details. 

      • Select the property type 

      • Select template type - agency agreement 

      • Click next 

      4. Why do I need to fill out all these steps?

      Once you have created a new sign document, you will be required to fill out the online form with all the required information. Depending on which type of form you are using you will be required to fill out all the necessary fields to generate your form.

      5. What if I have 2 vendors and they only have one set of contact details?

      If you have a situation where a couple or 2 vendors have the same contact details you will be able to fill out the section for vendor 2 with those same contact details however note that if you are sending the form to be signed remotely the vendors will receive x2 emails for signing to the one email inbox. Note is it best to advise the vendors that they will be receiving two emails and the links will have the names of the vendor that needs to sign. Example: John and Janice Smith. Emails that will be received will say John sign here and the other email will say Janice sign here. It is best to coach your vendors in this situation to avoid them signing in each other's required fields. 

      6. How many vendors can I add at once? 

      Sign has the availability for up to 5 vendors on one form.

      7. What if my vendors have not appointed solicitors yet? 

      You can simply hit the auto-fill to be advised. To be advised will drop into the sections leaving no field of the form blank. 

      8. What if I don't want to include a particular section like marketing, property inspection or comparables? 

      In this situation, you can simply hit submit to skip past this section and it will not bundle into your form. Depending on which form you are using, you may need to select N/A then submit. 

      9. How do I send the form to a vendor to sign? 

      On the right-hand side of the form, you will be able to see a 4 icon bar, if you hover your mouse over the first icon you will see signature. If you click on the signing options will appear. To send the form for signing to a vendor, click on the ‘sign remotely’ button, tick the box of the vendors, and hit send the signature request. The recipients will receive an email with instructions on how to sign. 

      10. How do I sign a form in person? 

      On the right-hand side of the form, you will be able to see a 4 icon bar, if you hover your mouse over the first icon you will see signature. If you click on the signing options will appear. Click sign in person and hand the device over to the vendor. They will need to consent to sign by way of electronic signature, hit the start button in the top right-hand corner then they will be taken to the signature box where they are required to sign, once they are finishing signing the required fields hit finish button in the top right-hand corner. 

      11. How do I send a copy of the form to the vendor?

      Once all parties have signed including the agent, the vendor will receive a completed copy of the signed form. In this email, they have a download button where they can download a copy of the signed form.

      12. How can I edit the Agency agreement prior to getting signed? 

      Once you have generated your agreement there are a few options to edit prior to signing. On the right-hand corner of the page, you'll see an edit button, and once clicked it will display the following options. 

      1. Edit Whole Form - this will take you back through each section in the online form and apply the necessary edits.

      2. Edit Document - this allows you to apply any custom options to edit the generated agreement or add a file that needs to be part of the agreement. Any field that turns blue is an editable field that can be changed and saved.

      3. Edit Campaign - this will take you to a page to edit the campaign address, property type, agents, and external id.

      13. What if I notice a mistake on the Agency Agreement but it’s already been signed,  how can I change it?

      Any changes made after the agreement has been signed will void the contract and you will need to resend to your vendor to sign again. This will all be tracked in the compliance log and completion certificate bundled into the agreement.