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How do I manage the Pay Later fee and display the Pay Later option in Pitch?

This article explains how to update the Pay Later fee, enable the Pay Later option in Pitch, and understand how pricing appears in campaigns. These settings are managed at office level and affect quote and campaign totals. Only users with an Office Admin role can update these settings.

 

The default Pay Later fee has changed from 6.9% to 7.65%.

This updated default applies to newly onboarded offices only. Existing offices will keep their current Pay Later fee unless it is manually updated.

 

How do I update the Pay Later fee in Pitch? (Admin)

  1. Open the app switcher from your campaign dashboard (top right)
  2. Click Settings.
  3. Select Offices.
  4. Choose the office you want to update.
  5. Under Realtair Pitch, click Go to details.
  6. Click Settings.
  7. Open the Update Office Marketing Settings tab.
  8. Enter the percentage fee to apply when a user selects the Pay Later option in a campaign.
  9. Click Submit to save your changes.

If no value is entered in the Pay Later fee field, the default fee of 7.65% will be applied.

Screenshot 2026-06-23 at 5.28.41 pm

 

How do I display the Pay Later option in a quote?

To display the Pay Later option in the quote:

  1. Open the quote in the online form in Pitch.
  2. Scroll to the Pay Later option in the bottom-right corner.
  3. Set Display Pay Later Option? to YES.

If your office's Pay Later fee has changed and you need to resend the presentation, you will need to resubmit the online form so the updated pricing is reflected

Screenshot 2026-06-23 at 5.34.24 pm

 

How is pricing shown in campaigns?

Term

Description

Subtotal

Price exclusive of GST.

Pay Now Total / Total

Price inclusive of 10% GST.

Pay Later Total

Price inclusive of the Pay Later fee configured in office settings. If no custom value is entered, the default fee of 7.65% is used.