How to complete verification of identity (VOI) for my Agency Agreement

The agent is required to verify the vendor’s identity as part of the signing process when listing a property. There are 2 options to complete this process within Realtair - in person or remotely.

Step by Step (In person)

1. Generate your agency agreement (link to the appropriate KB)

2. Click verify in-person

3. Fill in the details on the page

4. Once you fill in all the details, the NSW Govt Identity checklist for vendors will populate with all the details you entered and added to the end of the Agency Agreement bundle.

5. Once signed the VOI doc is only visible on the status page and will not be included if they download the AA

What details to fill in

1. Primary proof

   1. Select the primary proof

   2. Upload (optional)

   3. Fill in the document number & date of issue

   4. Fill in expiry date & place of issue

2. Secondary proof - tick the secondary proof of identification you sighted

3. Proof of legal ownership -tick the proof of legal ownership that you sighted

Step by Step (Remote)

1. Generate your agency agreement (link to the appropriate KB)

2. Click Remote Options and Tick the sign & verify boxes

3. Vendor will receive 2 emails to complete their verification and sign the Agency Agreement

4. Vendor will need to upload a copy of their photo ID, the ID is visible to the agent prior to signing the agreement

5. Once all parties have signed, the remote VOI document is not visible when you download the Agency Agreement, you can only access it via the status page.