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How to reset sent Sign email notifications

Office Admin users can now reset Sign email notification

Overview

Office Admin users can now reset Sign email notifications for specific scenarios, such as:

  • When an email wasn’t delivered or was sent to the wrong email address.
  • When the agent needs to resend the email with updated details or additional CCs.

Things to remember:

  • This feature is available only for Office Admins.
  • Accessible on the Status page of all documents.
  • Only previously sent Sign+ email templates will appear in the [Admin Tool] Reset Sign Plus Sent Emails section.
  • If no emails have been sent, the section will display “No data.”

Step-by-Step Guide

  1. Log in to Realtair.
  2. Navigate to the relevant document and click the Status icon on the toolbar.Status icon on the toolbar.
  3. Scroll down to the [Admin Tool] Reset Sign Plus Sent Emails section.[Admin Tool] Reset Sign Plus Sent Emails
    • If no emails have been sent, this section will be empty.this section will be empty.
  4. Locate the email template you want to reset.
    • Use the template name and sent details as a reference if multiple emails are listed.
  5. Click View to reset the email. This opens a new tab with a reset prompt.View
  6. Click Confirm to reset the email.
    • The document will reopen with the sending option re-enabled.Confirm

Notes on Dismissed Emails

If an email was dismissed, users can undo the dismissal and reset it via the same pop up screen