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      How to Reset Sent Sign+ Email Notifications

      Office Admin users can now reset Sign+ email notification

      Overview

      Office Admin users can now reset Sign+ email notifications for specific scenarios, such as:

      • When an email wasn’t delivered or was sent to the wrong email address.
      • When the agent needs to resend the email with updated details or additional CCs.

      Things to remember:

      • This feature is available only for Office Admins.
      • Accessible on the Status page of all documents.
      • Only previously sent Sign+ email templates will appear in the [Admin Tool] Reset Sign Plus Sent Emails section.
      • If no emails have been sent, the section will display “No data.”

      Step-by-Step Guide

      1. Log in to Realtair.
      2. Navigate to the relevant document and click the Status icon on the toolbar.Status icon on the toolbar.
      3. Scroll down to the [Admin Tool] Reset Sign Plus Sent Emails section.[Admin Tool] Reset Sign Plus Sent Emails
        • If no emails have been sent, this section will be empty.this section will be empty.
      4. Locate the email template you want to reset.
        • Use the template name and sent details as a reference if multiple emails are listed.
      5. Click View to reset the email. This opens a new tab with a reset prompt.View
      6. Click Confirm to reset the email.
        • The document will reopen with the sending option re-enabled.Confirm

      Notes on Dismissed Emails

      If an email was dismissed, users can undo the dismissal and reset it via the same pop up screen