FAQ: Realtair Sign

Realtair Sign: Frequently Asked Questions (FAQs)

Get quick answers to common questions about maximising your efficiency with the Realtair Sign platform.

1. How do I download a specific part of an agreement?

Need to share just the commission schedule or a specific annexure like a pool safety certificate? Realtair makes it easy to download individual sections of any document without having to save the entire file.

Open the relevant document (e.g., Agency Agreement, Form 6, Authority).
In the top-right corner, click the dropdown arrow located next to the "Edit" icon.
Select the specific section you wish to view and download from the list.
On the new page that appears, click the download icon on the right-hand side panel to save that section as a PDF.

Please Note: The sections available in the dropdown menu will vary depending on the official forms required in your state. The example shown uses a QLD Form 6.

2. How do our vendors or purchasers use the autofill feature?

You don't need to do anything to activate it! The autofill feature is already enabled by default for users in NSW and QLD, creating a faster, more user-friendly experience for your clients.

To learn how to leverage this feature and send agreements to clients to complete their own details, please see our dedicated guides:

NSW: Sending your Sign agreement to be filled in by the vendor
QLD: Sending your Form 6 to be filled in by the vendor

3. What is a "master contract"?

A master contract is your primary, foundational contract that you use as a template for our powerful "Duplicate Contract" feature.

This time-saving tool, available in QLD, VIC, WA, and SA, is designed to simplify the management of multiple offers. It allows you to create a perfect master contract and then instantly duplicate it, copying over all non-buyer-specific data. This means you can prepare and send unique contracts to several interested buyers in a fraction of the time.

4. Who automatically receives a copy of the exchanged contract?

To ensure the entire deal team is informed the moment a contract is finalised, a copy of the exchanged contract is automatically emailed to the following roles:

Primary Agent
Secondary Agent(s)
Primary Assistant Agent
Secondary Assistant Agent

5. What types of notifications are sent to agents (Primary agent, Primary assistant, secondary assistant)?

Please refer to the below:

Notification	Type of notification	Primary Agent	Primary Assistant Agent	Secondary Assistant Agent
The document has been signed	Email
The document has been signed	SMS
Upon sending a VOI - Message Delivered/Undelivered	Email
Upon sending a VOI - Message Delivered/Undelivered	SMS
When the vendor completes VOI	Email
When the vendor completes VOI	SMS
When the vendor completes Fill-in	Email
When the vendor completes Fill-in	SMS
All parties signed the document	Email
All parties signed the document	SMS
Contract exchanged	Email
Contract exchanged	SMS

6. Can admins or assistants receive notifications once a document has been signed?

primary and secondary assistant must be connected as an assistant agent to the primary agent to receive notifications once a document has been signed.

Admins will not receive any Sign notifications unless they set up Sign Email Templates and add Admin as additional recipients

7. How do I make sure my admin receives a copy for all sign email templates that get sent out?

To ensure that the admin receives a copy of all sign email templates, they can easily edit the templates by following these steps:

👉 Click here to learn how Realtair Sign emails work

8. Can I add additional recipients to receive a signed copy of the document?

Yes, you can but only for SignAnything, and contracts in NSW & VIC.

Link - https://help.realtair.com/knowledge/send-a-copy-to-signanything-to-a-third-party