Understanding SMS Delivery Status in Pitch

Service Unavailable

5centSMS (our service provider) is unavailable.

Useful Tip: Wait for a few minutes then try again.

Sending Failed

Vendor 1 (0400 000 000) - Service is currently unavailable.

Please try again.

If the issue persist, please report to our Customer Support team by sending an email at support@realtair.com or you can contact 1300 367 412.

Network Unavailable

Recipient’s network is unavailable.

Useful Tip: Wait for a few minutes then try again.

Sending Failed

Vendor 1 (0400 000 000) - Network is currently unavailable.

Please try again.

If the issue persist, please report to our Customer Support team by sending an email at support@realtair.com or you can contact 1300 367 412.

Invalid Destination

Recipient’s mobile number does not exist or is invalid.

Useful Tip: Review the mobile number/s of the vendor/s. You can go back to the online form to update then try again.

Sending Failed

Vendor 1 (0400 000 000) - Invalid recipient mobile number. Please update it and try again.

If the issue persist, please report to our Customer Support team by sending an email at support@realtair.com or you can contact 1300 367 412.

Phone Out of Coverage

Recipient’s phone is out of coverage.

Useful Tip: Wait for a few minutes then try again.

Sending Failed

Vendor 1 (0400 000 000) - The recipient phone is out of coverage.

Please try again.

If the issue persist, please report to our Customer Support team by sending an email at support@realtair.com or you can contact 1300 367 412.

Message Rejected by Carrier,

Invalid Message Content,

Invalid Characters in Message

The message content contains characters that are not supported by the carrier.

Useful Tip: Make sure to use plain text when creating your SMS message. Do not directly copy and paste from MS Word, PDF’s or websites. You can try to paste it in notepad first before pasting it in our send SMs form.

Sending Failed

Vendor 1 (0400 000 000) - Invalid message content.

To understand more about the SMS error, please refer to this article.

If the issue persist, please report to our Customer Support team by sending an email at support@realtair.com or you can contact 1300 367 412.

Subscriber Block,

Blacklisted Number

The recipient’s mobile number is blocked or belongs to the blacklist.

Useful Tip: Review the mobile number/s of the vendor/s. You can go back to the online form to update then try again.

Sending Failed

Vendor 1 (0400 000 000) - The recipient’s mobile number is currently blocked. Please use another number.

If the issue persist, please report to our Customer Support team by sending an email at support@realtair.com or you can contact 1300 367 412.

Failed

The message failed to send.

Useful Tip: If your messages continue to fail, it might be due to carrier rejections often triggered by spam detection systems. URLs containing words like “price,” “payment,” or “bank” are often tagged as spam by the carrier. Here’s how to handle this:

1. Rename your template to not include the words like “price,” “payment,” or “bank”

2. Regenerate your presentation.

If the issue still persists even after the update, please report to our Customer Support team by sending an email at support@realtair.com or you can contact +61 1300 367 412

Sending Failed

To understand more about the SMS error, please refer to this article.

If the issue persist, please report to our Customer Support team by sending an email at support@realtair.com or you can contact 1300 367 412.