Verification of Identity (VOI) FAQs

Our Verification of Identity (VOI) FAQs article provides answers to common questions regarding the VOI process.

What is VOI?

This feature, known as Verification of Identity (VOI), allows agents to verify identities by sending the verification request to their vendor's email.

How to Upload your document?

Click here if you would like the steps on how to upload your document.

My vendor has signed the Agency Agreement, why is my option to sign greyed out?

In NSW, the agent is currently unable to sign because the vendor has not completed the Identity Verification process (VOI) yet.